Terms of Service

1. Introduction

These terms of service ("Terms") govern your use of the Trades Web Agency website at tradeswebagency.co.uk ("Website") and any services provided by Trades Web Agency ("we", "us", "our").

By accessing our Website or engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or services.

2. Our Services

Trades Web Agency provides web design, web development, local SEO, Google Business Profile optimisation, social media marketing, and content marketing services specifically for tradespeople and trade businesses.

The specific scope, deliverables, and pricing for any project will be outlined in a separate proposal or service agreement provided before work begins.

3. Use of the Website

You agree to use our Website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use of the Website.

You must not:

• Use the Website in any way that is unlawful, fraudulent, or harmful.
• Attempt to gain unauthorised access to any part of the Website or its systems.
• Use automated tools to scrape, crawl, or extract data from the Website without our written permission.
• Transmit any viruses, malware, or other harmful code through the Website.

4. Quotes and Proposals

Any quotes or proposals provided through our Website or via email are estimates and are valid for 30 days from the date of issue unless otherwise stated.

A quote does not constitute a binding agreement. Work will only commence once both parties have agreed to the scope, pricing, and terms outlined in a signed service agreement or written confirmation.

5. Payment Terms

Payment terms will be specified in your individual service agreement. Unless otherwise agreed:

• A deposit is required before work begins on any project.
• Invoices are due within 14 days of the invoice date.
• Recurring services (such as SEO or marketing retainers) are billed monthly in advance.
• Late payments may incur interest at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.

6. Intellectual Property

All content on this Website — including text, images, logos, and design — is the property of Trades Web Agency and is protected by UK copyright and intellectual property laws.

You may not reproduce, distribute, or use any content from this Website without our prior written consent.

For client projects: ownership of website designs and assets will transfer to the client upon full payment, as outlined in your service agreement. We reserve the right to showcase completed work in our portfolio unless otherwise agreed.

7. Client Responsibilities

When engaging our services, you agree to:

• Provide accurate and timely content, images, and information needed for your project.
• Respond to requests for feedback and approvals in a reasonable timeframe.
• Ensure that any content you provide does not infringe on third-party intellectual property rights.
• Make payments in accordance with the agreed payment terms.

Delays caused by late provision of content or feedback may affect project timelines and delivery dates.

8. Cancellation and Refunds

Either party may cancel a project by providing written notice. In the event of cancellation:

• You will be invoiced for all work completed up to the date of cancellation.
• Deposits are non-refundable once work has commenced.
• Any unused portion of a monthly retainer will not be refunded for that billing period.

9. Limitation of Liability

While we take every care to ensure the quality of our work, Trades Web Agency shall not be liable for:

• Any indirect, incidental, or consequential loss or damage arising from the use of our Website or services.
• Loss of business, revenue, or profits arising from the performance of your website or marketing campaigns.
• Any errors, downtime, or issues caused by third-party services, hosting providers, or platforms.
• Specific search engine rankings, as search algorithms are controlled by third parties and are subject to change.

Our total liability for any claim arising from our services shall not exceed the total fees paid by you for the specific service giving rise to the claim.

10. Disclaimer

The information on this Website is provided for general information purposes only. While we strive to keep the content accurate and up to date, we make no representations or warranties of any kind about the completeness, accuracy, or reliability of the information.

We do not guarantee specific results from our SEO, marketing, or web design services. Results vary based on numerous factors including industry competition, location, and market conditions.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of the Website after any changes constitutes acceptance of the updated Terms.